(exactly as we get them!)

‘I think it’s morally right to acknowledge good effort. Comparing the first document and the edited document made me to appreciate the significant difference and the level of improvement. Thank you for being there to edit my student’s work.’

 Dr Binganidzo Muchara (student supervisor)


‘The PhD road is lonely and tiring journey that needs resilience and sense of focus. However in Word Matters I found a companion and sounding board to sound my ideas for my frustrations. In Word Matters I met two lovely angels who held my hand and walked with me through the difficult jungle called the PhD journey. Now I am a survivor because of Merle and Di.’

Xolisile Ngumbela (PhD student)


‘… you did an excellent job for us.’

Salome Tau (senior manager, institutional performance and governance – Pan South African Language Board)


‘It was a pleasure to working with Merle. Her communication is great, her process works well and we were always on the same page with regards to the finalisation of my masters dissertation. Merle went above and beyond and responded to my emails on weekends, as she understood my time limitations. I would definitely recommend Merle to any working professionals who are writing their dissertation part-time.’

Francois Steyn  (MCom student)

Merle helped me to edit and format my Masters dissertation, and let me start by saying that she is a superwoman! I came to her three weeks before my submission, and Merle worked perfectly within my timelines while always going the extra mile. She understood exactly what I needed, and delivered feedback that was invaluable to my research. The quality of my paper was significantly improved through her editing as she did not miss a thing. Merle is a delight to work with, and I would strongly recommend using Word Matters. I will definitely be using their services again.

Jaynisha Patel (MCom student)


‘Word Matters were amazing to work with in every way. Professional and friendly, diplomatic and funny, imparting constructive ideas and suggestions for my business website. Merle and Di compiled a brilliant upgrade. Invaluable, thank you lovely ladies.’ 

Claire Louise Bell (business owner – Smart Errands)


‘Working with Merle and Di of Word Matters was an absolute pleasure. They refurbished my website for me and I am so pleased. It looks just as I had hoped it would, and the functionality is head and shoulders above the previous version. There were several ‘best parts’ to working with them. First, they worked with me at my pace; second, they provided much-needed direction when I got lost in all the details (copy-decks are amazing creations); and third, I always felt like a priority with them—never a chore or intrusion. I highly recommend them to anyone who wants first-rate service for professional needs—bio, website, copy, CV, etc. Thank you, Word Matters!’ 

April Bennett (business owner – The Editing Soprano)

‘My first class experience with Word Matters – I had been struggling for 5 years with a cumbersome and clumsy 6 page cv. Obviously it was important to document all the good stuff spanning 30 years of business life, but this came at a price, no one paid the attention to it. That’s when Diane and Merle from Word Matters stepped in. After meeting with me, with their two diverse backgrounds and talents, they were able to sum me up quickly and understood what I was trying to convey. They were able to produce an executive high level, 2 page CV that covered off my career highlights and key skills as well as a comprehensive work history overview. This was now a powerful 2 pager CV that took just a minute to peruse as an alternative to the clumsy document I had previously. In so doing they managed to extrapolate the important stuff that my targeted audiences would be on the look out for, buzz words and attention grabbers. In the future I may just use Word Matters to edit my new book covering some 83000 words and counting.’

Tony Wilkinson (executive businessman)

‘To Merle Symonds (Word Matters), thank you for your support and for editing and ensuring that the final research product is of quality.’

Nonkumbuzo Rumbu (MCom student)


‘Word Matters is busy fixing up my company website at the moment and have just made the most amazing résumé for my mother.  Amazing one on one service and brilliant quality of work!

Highly recommended 😁👍🏻

Bianca Fagri (business owner – B. In Order)

‘Di & Merle provide the calmness, clarity, and guidance needed in today’s world of information overload. They helped me create a document that was clear and concise, and most importantly keeping “my voice”. Highly motivated and dedicated and cognisant of timelines. Very highly recommended.’

Laurette Schaefer (business client)

‘Refreshing to receive such professional yet personal service. My experience with this company was fabulous and totally stress free.’

Zel Preston (business owner –  Links Cottage)


‘Great experience! Helped create a perfect CV.’

Matthew Bowden (business client)


What a pleasure to work with Di and Merle. They assisted LBP Communication in editing and compiling our new website.

Mariella Smith (sales and marketing manager – LBP Communication)


‘Absolutely 😍 Great service to your clients’

Deon Schoeman (financial adviser)

‘I must compliment Merle and Di on this new fantastic service. They really did a brilliant job on proof reading and editing my resume, CV and letter of introduction.The final product is world class and would really recommend anyone to use there service for all formal documents that requires a professional final end state. Keep up the good work Ladies!!!’

Chris Docherty (business client)

 ‘I submitted a manuscript of my children’s story to Merle Symonds, part owner of ‘Word Matters’.  Her dedication to working methodically through each chapter and providing me with suggested edits and re-structuring advise has been phenomenal. Her attention to detail, professional approach as well as her proofing and editing knowledge has far exceeded my expectations.  Suffice is to say that I would definitely recommend the quality services of Word Matters’

Kelly Fogg (author)

‘The cv looks amazing, I have never seen such a beautiful cv in my life. I am eternally grateful for your help. Words will never be enough. Thank you a million times’

Gugu Nhlapo (CSI mentorship)

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